Return to Help IndexPricing and Billing |
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| What is Autoship? | |
AutoShip is a great way for you to save money and get Sibu Balance delivered to your home or office on a regular scheduled delivery date. Simply select the products with the
 logo and they will be shipped to you automatically every month. By selecting an AutoShip item you will save 15% off the retail price. You can also schedule delivery dates to suit your own lifestyle, and place deliveries on hold during vacations. Your first Auto ship delivery will arrive about 30 days after your first order. You can change the delivery date or cancel AutoShip at anytime by calling: 1 800-710-SIBU (7428). |
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| Do I have to pay sales tax? | |
| You only have to pay sales tax if you are located in the same state as our warehouse. | |
| I have a question on my charges. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. | |
| I need a copy of my receipt/invoice. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. | |
| When will my credit appear on my account? | |
| Credits usually take 7-10 business days from the time we receive your item(s). | |
| When will my credit card be charged? | |
| Your credit card will be charged within 24 hours prior to shipment of your item(s). | |
